Options to Pay Your Bill
To Pay by Phone or for Billing Support
8 a.m. to 5 p.m. (CST) Monday through Friday at 1-800-383-9993
E-Bill Express Online Payment Portal
If you are a new user, you’ll need to verify and create your account. If you already have an account, just sign in with your created Login ID and Password.
*This option is currently not available for Skilled Nursing residents.
Automatic Withdrawal
It's simple to set up, and just requires an application and voided check.
How to Enroll in Automatic Withdrawal
- Download the Authorization Agreement for Electronic Fund Transfers form included below.
- Complete the form based on the instructions and attach a voided check where indicated.
- Return the completed form to your community’s Business Office. If you need the address for your community, you can search for your community here.
Invoice copies are available on E-Bill Express or by request from your community's Business Office or the Billing Support team at 1-800-383-9993.
Some common reasons for monthly billing amount variances include: changes to a resident care assessment and the addition of ancillary items (additional meals, outings, salon services, etc.). For a detailed list of charges or for any additional questions, contact your Business Office or Executive Director.
Please reach out to your Business Office or Executive Director to discuss specific items on an invoice.
Your Brookdale community can provide you with the resident's assessment, including details of the care being provided and a price breakdown.
Payments are due on the first of the month, and Brookdale accepts a variety of payment methods to fit your preferences.
- Automatic payments: Whether through a paper form submitted at the community or self-setup on the E-Bill Express platform, ACH or recurring payments will pull your invoice automatically on your assigned date (choose between the 1st or 5th of the month) and ensure you never have to worry about late fees or mailing a check.
- E-Bill Express also allows manual payments to be made in the portal each month. These payments can be made from multiple accounts if needed.
- Phone payments are available by calling billing support at 1-800-383-9993 from 8 a.m. to 5 p.m. (CST). Payments can be made with the IVR phone system 24/7.
- Physical checks can be provided to your community for faster posting or can be mailed to our processing facility listed on your invoice.
- Please work with your Business Office or Executive Director if there are questions about any payment methods offered.